Privacy Policy

SMS Privacy Policy & Disclosure

1. Program Description

Priority Medical Response and Priority 1 (collectively "the Company") utilize SMS messaging to provide timely updates regarding medical transport, appointment reminders, billing notifications, and essential service alerts.

2. User Opt-In

By providing your mobile phone number and opting in, you give express written consent to receive recurring automated text messages. Consent is not a condition of purchase or receiving medical care.

To Opt-In: Check the "Opt-in" box on our intake forms or text START to the main company number.

3. Privacy & Data Sharing

We value your privacy. Your mobile information will be handled with the following protections:

No Third-Party Sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Excluded Data: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

HIPAA Compliance: While SMS is a convenient tool, please be aware that standard text messaging is not inherently secure. We limit the inclusion of Protected Health Information (PHI) in text messages to the minimum necessary.

4. Opt-Out & Support

You can cancel the SMS service at any time.

To Unsubscribe: Text STOP to our main number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

For Help: Text HELP to our main number or contact our support team at operations@prioritymedresponse.org.

5. Fees and Frequency

Message and data rates may apply for any messages sent to you from us and to us from you.

Message frequency varies based on your interactions with our services.